More and more people are turning to security systems to protect their homes. This is a smart decision, as security cameras will help you feel at ease whether you are in your home or on vacation. Unfortunately, when shopping for a security system, you may find that there are companies that seem genuine, but do not have the customer’s best interest at heart.
If you are thinking of investing in a home security system, here are some helpful tips to make sure you get the best deal on what you are looking for.
Consider your budget and what features are absolutely necessary and which you could live without. Credible businesses will work with you to build a home security system to suit your wants, needs and budget. You can ask for input or recommendations from friends, family, or even your home or renters insurance carrier.
Contact at least three companies before making a decision. This way you can compare prices and service, and ask important questions (ex. proper licensing, background checks for employees). This will also give you time to check reviews or do additional research before committing to a company.
If you have a budget, see what companies can offer for that price. Or you can compare prices from different businesses on a similar system. When getting quotes and prices, be sure ask about any other fees that may apply, for example, monthly monitoring fees or installation charges. It is also wise to consult with your insurance agent since home security systems may qualify you for a discount on homeowner’s premiums.
As with any contract, be sure that you fully understand it before signing. Know how long it will last, what it covers, terminations fees, etc. If your system is going to be monitored, those contracts typically last 2-5 years. Before you sign on to a long term contract, be sure to ask the major, important questions. For example, what happens if you are dissatisfied with the services provided? Is it possible to cancel the contract? As the consumer, what are your rights if the company is acquired by another company?
When shopping around, keep an eye out for these red flags:
Often times, trustworthy companies will give you time to think through the deal and make your decision. But if a seller is trying to pressure you into going with their company, don’t give in until you have done the proper research.
While some companies offer competitive prices, others may offer unbelievable deals that seem too good to be true. Most of the time, they are. In this case, “you get what you pay for” rings true. Whether it is defective equipment or a poor installation job, this is something to keep in mind when making your final decision.
If you cannot get a positive identification for your salesperson or the company, you may want to question using their services. Also, beware of sellers with no ties to their community. This could mean they might pull a disappearing act after mediocre services have been rendered and payments have been made.
It is always wise to check with the Better Business Bureau for any complaints or reviews about the company. If there have been complaints, you can see how the company handled the situation, giving you a better idea of the customer service you can expect.
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