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Troubleshooting Tips For IP Security Cameras
After investing your time and money into choosing the best security cameras to suit your needs, it can be frustrating to come across issues with them not working properly. When your security system is down, not only is it a nuisance, but it can leave your property vulnerable.
Before giving up on your security cameras and shopping for new ones, review these troubleshooting tips for common security camera issues.
- Connection & Power
Though it may seem like common sense, sometimes we overlook the obvious. If your security camera is not working, check all of the connections. Make sure that the camera is correctly connected to the power source as well as any other devices.For wireless security cameras – Check the Wi-Fi connection (if the wireless security camera is connected successfully via Wi-Fi). You can use a network cable to test the network connection. Ensure your router is working properly and, of course, check the power supply.For wired or PoE security cameras – Make sure video signal and power supply is well transmitted. For a PoE security camera, check the PoE injector or PoE switch is in order, compatible and working. If you have an NVR security system, double check that all the connections to the system are correct and secure.
- Cabling
A majority of connection issues center around cabling problems. For example, if the IR LEDs do not turn on at night in the dark, it is likely a cable problem and no images or video recordings will come out.To check this, use another cable to connect the camera to see if the problem is solved. For a PoE security camera, you use a Cat 6 or Cat 5 Ethernet cable.
- Settings
It is easy to forget about camera settings. You may find that your security camera doesn’t do 24/7 recording, no motion detection alerts, can’t connect to Wi-Fi, or can’t record video at night all because you did not set up the settings. Remember: Security cameras do have features, some of which have been enabled by default and some that need manual enabling on your end.There is usually computer software or an app for a mobile device that is in place so you can easily control and manage your system, such as adjusting the settings accordingly.
- Reboot
The “Golden Rule” in IT troubleshooting is to reboot the device. When you reboot a security camera, it flushes the cache, recalibrates the settings, and revises the connections. To reboot you camera, directly unplug the power supply, wait for a few seconds, and plug it in again. - IP Address
Each IP security camera needs to have a unique IP address so it can send and receive data via the Internet or a computer network. If there is another device using the same IP address with the camera, there will be a conflict and your security camera will not work. If you are experiencing issues, check the IP addresses to resolve any conflicts.There are two ways to check:
- On a computer that is connected to your cameras, go to the Windows search box and type “cmd” to open the DOS command prompt. You can type the command “arp -a” to see if there are any IP conflicts.
- You may type the command “ping cameraIPaddress -t” (ex. for IP address 192.168.0.999, type “ping 192.168.0.999 -t“). If you received results with “Unreachable” or “Timed Out” it means the IP security camera is not connecting to the network. You should change the camera’s IP address or assign a new one.
- Update Firmware & Software
Most manufacturers regularly release firmware updates to fix security camera issues and glitches, and also to add new features. Make it a habit to regularly check the brand’s official website to see if new firmware has been released for your camera and update accordingly. Remember to make sure the firmware you download is the correct version for your security camera.If you can’t connect to the security camera via software, it’s likely due to incompatibility of the software and firmware. If you are updating your firmware, be sure to check for updates for your software as well.Remember, it is best to use the software or app from the manufacturer since it is designed to work with all the features of your security camera without compatibility issues. While third-party software exists, it may or may not be fully compatible with your cameras.
- Reset To Factory Default
This is often one of the last ditch efforts to resolve an issue. Factory reset means all settings and configurations will be removed and will go back to the “factory default” settings (you will need to enable features and other configurations again).Some security cameras come with a reset button, while others may come with a pinhole as the reset function, requiring a needle to enable factory default.
- Manufacturer FAQs
Most of you problems or questions can be answered by checking the FAQ section of your manufacturer’s website. Search keywords about your problem and you should get related troubleshooting methods. - Tech Support
If the FAQ section did not help, you may want to reach out to the company from which you purchased your equipment. Most companies offer tech support and you can reach out via email or phone call. Remember to provide as much details as possible and a professional technician should be able to help you fix the problem or offer alternative options accordingly.
If you need help choosing the right security cameras for your property, as well as installation services, feel free to contact us! You may browse our selection online at SecurityCamExpert.com or call 888-203-6294 to schedule a site survey or get a free quote. You can also find us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
Secure Your Wireless Surveillance Cameras
Wireless surveillance cameras are also known as IP (Internet Protocol) cameras. Aside from securing your property inside and out, they are also often used as baby monitors. When used as baby monitors, wireless IP security cameras are often equipped to pick up audio as well as video.
With these cameras, video footage is streamed to a secure online space and you may view what is happening on a computer or via a mobile app or device. To ensure the security of your live feed, these cameras should offer encryption for your streamed data along with a username and password protected hub or app for viewing your footage.
Does your system or equipment lack any of these? Do you want added security for your wireless surveillance cameras? Follow these tips to ensure the most secure experience.
Network Security
Aside from securing your devices, the wireless network you connect to should also be secure. If you are using your home network, make sure your router is configured to use WPA2-based encryption. This will cover the connection between your cameras and router, while the stream’s encryption handles the rest.
You will want to steer clear of viewing your feed over open wireless networks. If you enter any usernames or passwords over these networks, they could potentially be “sniffed,” leaving you vulnerable. While these can be helpful when it comes to decreasing your mobile Internet charges, connecting to these open networks should not be done without the assistance of a VPN (Virtual Private Network).
Online Streaming
Having your camera stream footage online 24/7 can be helpful, but it also leaves you more susceptible to privacy risks. Your ISP may be hesitant to support your excessive bandwidth needs for your IP security cameras, and any bugs in your system could threaten the security of your feed.
Online streaming should only be done when you are certain the stream is secure. For the remainder of the time, maintaining a closed and secure network for your IP cameras on a secure network should suffice.
Password Protection
Cameras usually have the ability to be password protected, but you must manually enable it. Once this feature is enabled, you MUST change the defaults. Since the default usernames and passwords for most cameras are easily to find, this is the easiest way hackers will be able to access your feed.
Aside from ensuring that your cameras are password protected, you should be sure that any device you use to access your feed is password protected as well. For example, if you access your feed from your mobile device, and somehow it gets lost or stolen, someone may have unauthorized access to your feed, as well as other personal information stored on your device.
Positioning
With all this being said, the location and positioning of your cameras play an important role as well. In the worst case scenario, your feed gets broadcast to the public internet. Be sure that you position your cameras in areas in and around your property that you wouldn’t mind strangers seeing. For example, if you must install a camera in your bedroom, avoid pointing it at your bed or any area where you usually change.
Webcams
You may also be worried about your webcams now, too. While threats may arise from time to time, there are ways to keep your webcam secure, such as disabling Flash, updating firmware, and using firewalls.
If you built a custom IP security camera using webcams, hacking threats should be minimal. You have likely used dedicated, reputable software and taken the time to properly configure and secure your system with a username and password.
Maintain Security
To make sure that you keep your devices secure in the future as well, make sure that you keep any and all devices related to or connected to your system up to date. This includes your camera’s firmware, client software on your PC or mobile device, and more. These updates often contain patches for any new threats, and without the proper update, your system could be left vulnerable to an attack.
How do you secure your surveillance system? Do you have any tips to share with us and your peers? Connect with us on Facebook, Google+, Twitter, and Pinterest.
For a great selection of IP security cameras, CCTV surveillance packages, and more, visit SecurityCamExpert.com. To speak with a representative about our products and services, please call 1-888-203-6294.
Secure Your IP Security Cameras
If you haven’t already, it might be time to upgrade from analog security cameras to an IP security camera system. IP security cameras are easier to use and connect to your home network. Your surveillance feed is more readily available and can be accessed remotely, and your storage space can easily be expanded or adjusted based on your individual needs.
While there are many benefits of upgrading, IP cameras can be more vulnerable to hackers. The good news is that these issues can be combated with smart security measures. Here are some things to consider to protect your IP surveillance feed.
Firmware Updates
Keep your firmware up-to-date. Manufacturers are always watching for any system or security vulnerabilities. When one is found, they work hard to address the issue and inform their customers of the necessary firmware update. Pay close attention to these notifications so that your system is secure. Checking your camera manufacturer’s website can also help, in case you don’t receive, or happen to overlook, any notifications.
Keep Cameras Local
Plain and simple – if you don’t want your feed to end up on the Internet, don’t connect your cameras to the Internet. Keep your cameras on a local network with non-routable IP addresses (ex. 192.168.0.5 or something similar). Though, even with this measure, your cameras could still be exposed by software that sets up port forwarding or uses UPNP to expose your cameras to the Internet. Be sure to visit your camera manufacturer’s website to learn how to set them up in local-only mode.
Passwords
Any password can be better than no password at all. Most cameras do not have password protection for video feeds set on default. After you install and set up your cameras, be sure add password protection to secure your feed. Create a username and strong password, and make sure you change it periodically to increase security.
Do your cameras come with default usernames and passwords? Change them immediately after setup and installation. This is the easiest way for hackers, or anyone, to gain access to your feed.
WPA2 Encryption
When it comes to wireless cameras, the only network you should connect it to is a WPA2-encrypted wireless network. Encryption adds protection and will keep hackers away.
Placement
Think about the placement of your cameras. Only place cameras in areas inside your home that you are comfortable with being monitored. No matter how secure your system is, there is a chance a new vulnerability has not been found yet and you could become the victim. Remember, when in doubt, leave the camera out.
Connect with us on Facebook, Google+, Twitter, and Pinterest to share your own tips with your peers. Or visit us online to browse our outstanding collection of security cameras, CCTV surveillance equipment, and more. Have any questions? Feel free to contact us at 1-888-203-6294.
What Are Network IP Cameras?
Sure, you’ve heard of network IP cameras, but do you really know what they are? From the outside, network IP cameras look like your standard security camera. However, network IP cameras are much more than what meets the eye.
IP stands for “Internet Protocol” which is a practice of transmitting data across a network. In the case of network IP cameras, that data is digital surveillance video. These cameras have their own IP addresses so that they can connect directly to a network, allowing them to function in any location with a network connection.
Network IP cameras are connected to a router through an Ethernet cable, which enables two-way communication between the computer and camera. Because the cameras record in digital format, there is no need to convert from analog to digital, allowing for faster transmission. One of the biggest draws of network IP cameras is their capacity to deliver much higher resolution images than analog cameras.
Network IP cameras require Network Video Recorders, or NVRs, to record and store data. NVRs allow you to manage and store your recordings on your computer. Because network IP cameras require lots of bandwidth, other IP technology exists where everything can be processed within the camera itself. Attaching an external hard drive device allows you to store data, while removing the need for an NVR and eliminating bandwidth usage.
Along with the versatility of being installed wherever a network connection is available, these cameras allow live feed access from remote locations. Remote surveillance provides an added sense of security as you can check in on your feed at any time.
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For more information on our Grandstream GXV3672-HD 2MP HD IR IP Camera, please contact us at 1-888-203-6294. You may also browse our selection of network IP cameras, NVRs, and more online at SecurityCamExpert.com. Connect with us on Facebook, Google+, Twitter, or Pinterest.